Shipping & Delivery

1Our delivery approach

Golf carts are large, heavy items and may require specialist vehicle transport rather than a standard parcel courier. Accessories may travel separately using a suitable delivery service. For products enabled for direct ordering and addresses covered by a configured delivery rate, checkout shows the final product and delivery total before you place a bank-transfer order. Other products and destinations use a written transport quote. Tell us about special access or unloading requirements before ordering; if these require a different service or charge, request a quote instead. We do not advertise a universal delivery tariff, free nationwide shipping or a fixed delivery time.

2Delivery areas and destination approval

Prestige Apex’s catalogue serves enquiries in South Africa, but a listing does not confirm that every address can be reached by the available transporter. Give us the complete delivery address and request written confirmation of coverage and access. Remote, rural, island, restricted-access and cross-border destinations may need additional planning or may not be available. International transport, customs clearance, import duties and local registration are not automatically included in a South African quote.

3Information needed for an accurate transport quote

Please identify access limitations before dispatch. A transporter should not be asked to enter an unsafe area or improvise a hazardous unloading method.

• The selected cart or accessory, quantity, condition and any customisation that changes its dimensions or weight.
• A complete street or farm address, suburb, town, province, postal code and country.
• The receiving contact’s name and telephone number, plus an alternative contact where appropriate.
• Estate, business-park or site access rules, gate codes provided securely, receiving hours and advance-booking requirements.
• Road condition, steep gradients, narrow entrances, low bridges, turning space and any restrictions on larger vehicles.
• Whether suitable unloading equipment, a ramp, a safe hard-standing area or assistance is available.

4What the delivery price should include

Direct-order checkout displays the configured delivery charge as a separate line within the final VAT-inclusive order total. That rate must cover the mandatory costs of the configured service and destination; an order is not a request for an unspecified later delivery charge. For transport quoted separately, request a clear breakdown of delivery, handling, loading, unloading, specialist equipment, insurance arrangements and any other mandatory costs before accepting. Additional services such as a crane, a special time slot, storage or a second delivery attempt must not be assumed to be free. Any change must be disclosed and agreed where lawful, rather than added without explanation.

5Preparation, dispatch and delivery dates

A quote should distinguish preparation time from time in transit. Stock confirmation, agreed customisation, inspections, documentation, payment confirmation where required and transporter availability can all affect readiness for dispatch. An expected delivery date entered in the quote-request form is a preference, not a confirmed booking. Ask which dates are estimates and which are agreed commitments, and whether you will receive a dispatch update or a delivery booking contact. Tracking links are available only where the selected transport service supplies them.

6Changes, delays and unsuccessful delivery

If your address, receiving contact or access arrangements change, notify us before dispatch and request written confirmation of the revised plan. Weather, road closures, vehicle breakdowns or site restrictions may affect a delivery. If a delay occurs, ask for the reason, the revised schedule and the options available under your agreement and applicable law. Re-delivery or storage costs are not automatic: their basis and responsibility must be established. Nothing here removes rights relating to late or failed performance.

7Collection and customer-arranged transport

Collection is available only if a location, release requirements and appointment have been confirmed in writing. Do not travel to an assumed warehouse or workshop address. If you arrange your own transporter, confirm cart dimensions, weight, loading method, battery restrictions, transport protection and the handover procedure first. Discuss insurance, responsibility during transit and any limitations with both parties. Customer collection must not be treated as a waiver of statutory product rights.

8Preparing the receiving site

• Arrange for the named recipient or an authorised representative to be present during the agreed delivery window.
• Provide a clear, stable area for unloading and keep pedestrians, children and pets away from the operation.
• Check that entrances and routes can accommodate the cart and delivery equipment.
• Agree on any site induction, identity checks or security requirements before the transporter arrives.
• For an electric cart, plan a suitable charging location that meets the manufacturer’s electrical, ventilation and weather-protection requirements.

9Your handover inspection

1. Confirm the delivered model, serial number where available, quantity, condition and accessories against the accepted quote and delivery note.
2. Inspect accessible bodywork, roof, windscreen, wheels, seats and visible components for damage. Photograph packaging and any concerns.
3. Check that the keys, charger, supplied manuals and separately listed accessories are present.
4. Ask for the agreed handover instructions and, where safe and appropriate, clarification of basic controls and charging procedure.
5. Record visible discrepancies on the delivery paperwork and keep a copy. If a safe inspection is not possible, record that limitation.
6. Report a missing item, incorrect product or suspected damage through our Contact enquiry form with your reference and supporting photographs.

10Damage, missing items and concealed faults

Tell us about a concern as soon as reasonably possible so evidence can be preserved and the appropriate assessment arranged. Do not use a damaged cart or charger if it may be unsafe. Retain packaging and documents where practical, but do not store a hazardous battery in an unsafe place. Signing a delivery note does not automatically remove rights relating to a concealed defect or statutory claim. We do not impose an invented 24-hour reporting deadline on this page or make such a deadline a condition of statutory protection.

11When responsibility transfers

Transport responsibility, insurance and the agreed delivery point should be clear in the written arrangement. Where section 19 of the Consumer Protection Act applies to a delivery, the Act provides protections concerning delivery arrangements and the supplier’s responsibility until the consumer accepts delivery. Any proposed transit term must be considered against applicable law; a blanket statement that all risk passes at dispatch is not our policy. Keep the delivery record to help establish what was delivered and when.

12Delivery questions and escalation

For a transport quotation, use the Contact quote form and include the selected products and destination. For an existing arrangement, include the accepted quote or invoice number and explain whether the concern relates to timing, access, damage or missing items. Ask for revised terms before approving a change that affects cost or timing. Product defects, returns and warranty assessment are addressed separately in the linked policies below.

Frequently asked questions

Related pages

• Returns & Refunds
• Warranty
• Customer Guarantee
• Service Guarantee

Official sources

• Consumer Protection Act 68 of 2008 — section 19